FAQ - K-Studio
1. What materials are your products made from? Our products are crafted from either premium vegan leather, designed to offer both durability and elegance, or genuine leather of the highest quality. The materials for each product are listed in the product description.
2. How can I personalize my product? You can personalize your product by adding your name or initials. We offer customization options in four sophisticated colors and elegant embossing. Please know that the logo that will be displayed on your product is going to be matte gold.
3. How long will it take to receive my order? Orders placed before 15:00 CET on workdays will be shipped the same day. Delivery times vary based on your location and the shipping method selected at checkout.
4. What is your return policy? We accept returns of non-customized products within 14 days of receipt, provided they are in their original condition and packaging. Customized products can only be returned if they are defective or damaged. Please refer to our Return Policy for more details.
5. How do I care for my leather products? To maintain your leather products, clean them with a damp cloth. Avoid cleaning directly over embossed letters to preserve their quality.
6. Do your products come with a warranty? Yes, our cardholders come with a one-year warranty, and the embossed letters have a six-month warranty. This covers manufacturing defects but not damage caused by misuse or normal wear and tear.
7. Can I track my order? Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
8. What payment methods do you accept? We accept major credit cards and other payment methods such as Ideal, Google Pay and PayPall, as listed on our website during the checkout process.
9. How can I contact customer service? You can reach our customer service team here. We are here to assist you with any questions or concerns you may have.
10. Are your products environmentally friendly? We offer both genuine leather and premium vegan leather products. Our commitment to sustainability is reflected in our use of eco-friendly materials and practices, ensuring high-quality products without compromising the environment.
11. How do I choose the correct phone case model? Ensure you select the phone case model that matches your specific phone. Our product descriptions include detailed information to help you choose the right fit.
12. Can I change or cancel my order after it has been placed? If you need to change or cancel your order, please contact us as soon as possible. Once the order is processed, we may not be able to make changes, but we will do our best to accommodate your request.
